Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide when you:

• Request a consultation, quote, or property assessment
• Complete a website, Facebook, or Instagram lead form
• Contact us by phone, email, text, social media, or the website
• Submit property details, photographs, surveys, plans, elevation certificates, or other project documents
• Apply to work with us as a contractor or subcontractor

This information may include your name, email address, telephone number, property location, ownership status, structure type, project goals, anticipated timeline, property conditions, documents, photographs, and communication preferences.

Please do not submit Social Security numbers, financial-account credentials, medical information, or other highly sensitive information through a general website or advertising form.

Information collected automatically

We and our service providers may automatically collect IP address, browser and device type, operating system, referring page, pages viewed, links selected, approximate location based on IP address, visit timing, form activity, and analytics or advertising identifiers. Cookies, pixels, tags, log files, and similar technologies may be used for this purpose.

2. How We Use Information

We may use information to:

• Respond to questions and consultation requests
• Evaluate whether a project may fit our service capabilities
• Schedule consultations and request project documentation
• Prepare estimates, proposals, scopes, or recommendations
• Coordinate with engineers, contractors, subcontractors, permitting professionals, and other project participants
• Provide customer service and project communications
• Operate, secure, maintain, and improve our website and services
• Measure website and advertising performance
• Create audiences and deliver relevant advertising, subject to applicable law and platform settings
• Meet legal, regulatory, insurance, and recordkeeping obligations

3. Telephone, Email, and Text Communications

When you provide contact information and ask us to contact you, we may respond by telephone, email, or text about your inquiry. If you separately consent to automated or marketing text messages, message frequency may vary and message and data rates may apply. Consent to marketing texts is not a condition of purchasing a service.

Reply STOP to opt out of text messages or HELP for assistance. Use an unsubscribe link in a marketing email when provided, or contact us using the information below. We may still send nonmarketing communications needed to respond to an active request or administer a project.

4. Cookies, Analytics, and Advertising

Our website may use cookies, tags, and similar technologies to operate features, understand traffic and visitor behavior, diagnose technical problems, measure form submissions, and support advertising or remarketing. Service providers may include website hosting, analytics, customer relationship management, and advertising companies.

We may use services offered by Google and Meta to measure advertising performance and understand how people find and use our website. These providers may collect information through cookies, pixels, device identifiers, and similar technologies according to their own policies and settings. Browser, device, and platform controls may allow you to limit certain collection.

5. How We Disclose Information

We may disclose information to:

• Service providers supporting hosting, CRM, communications, analytics, advertising, file storage, security, and business administration
• Engineers, architects, contractors, subcontractors, surveyors, permitting specialists, and other professionals involved in evaluating or performing a requested project
• Government agencies, courts, or other parties when reasonably necessary to comply with law, prevent fraud, protect safety, or establish or defend legal rights
• Parties involved in a merger, acquisition, financing, sale of assets, or similar business transaction

We do not sell personal information for money. Depending on the law that applies, certain analytics or advertising activity may be considered sharing, targeted advertising, or a sale even when no money is exchanged.

6. Data Retention and Security

We retain information for as long as reasonably necessary to respond to inquiries, evaluate and provide services, maintain business and project records, meet contractual or legal obligations, resolve disputes, and protect against fraud or security incidents. Retention periods vary by the information and purpose involved.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No electronic transmission or storage system can be guaranteed completely secure.

7. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may be able to request access to, correction of, or deletion of certain personal information; receive a portable copy; learn about categories collected or disclosed; or opt out of certain targeted advertising, sales, sharing, or marketing communications.

These rights are not absolute, and legal exemptions may apply. We may need to verify your identity or an authorized agent's authority before completing a request. We will not unlawfully discriminate against anyone for exercising an applicable privacy right.

8. Children's Privacy

Our website and services are intended for adults seeking property-related services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

9. External Websites and Platforms

Our website may link to social networks, mapping services, government resources, insurance resources, or other external services. We are not responsible for third parties' privacy, security, availability, or content practices.

10. Contact Us

11. Changes to This Policy

We may update this policy to reflect changes in our services, technology, practices, or legal obligations. The date at the top of this page shows when it was last updated.